Social Components in Outsourcing for TELUS- myassignmenthelp

Question: Discuss about theSocial Components in Outsourcing for TELUS International. Answer: Introduction The social component of outsourcing concentrates mainly on the corporate social responsibility aspects of the outsourcing process, (Chen, Wu Sun, 2016). A socially responsible outsourcing process should primarily cover three areas environmental protection, the health of employees and the society and compliance with the legal requirements. An excellent case study that can be used to evaluate the social component of outsourcing can be derived from TELUS International (2013). I have given the link to this case study in the reference list. A firm should take into consideration the social aspects of outsourcing due to the following reasons: Compliance with government regulations. Adding a social component to outsourcing enables a firm to understand the legal requirements guiding outsourcing in a particular country or region of operation, (McCarthy, Silvestre Kietzmann, 2013). Therefore, the firm will be able to operate within the set government regulations and avoid fines and penalties. Environmental protection. A firm should ensure that the activities outsourced does not cause environmental pollution, (Sparrow, 2012). It should, therefore, outsource operations to companies with sustainable operational strategies to ensure that the environment is conserved. Such instances as air pollution, water pollution, and soil erosion should be avoided. Health and safety of the community. When outsourcing operation to other firms, a company should consider the health and safety of the community members and the employees at large are protected, (Wagner, Lutz Weitz, 2013). Products which may emit harmful gases to the atmosphere should be produced with caution. It should outsource its activities to organizations with socially sustainable production approaches. Benefits of social components in outsourcing Eliminates chances of fines and penalties. Fines and penalties may increase an organization's operational costs. However, when an organization complies with the set outsourcing rules and regulations, chances of incurring penalties as a result of the breach of standards may be minimized. Governments may set rules and regulations to control every outsourcing activity, (Vitsek Manrodt, 2012). It can also come up with qualification procedures which must be followed by firms in identifying ideal organizations to assign specific activities. Improves the living standards of the community. When an organization outsources its activities to firms having sustainable operational procedures, health risks to the society will be minimized, (Sparrow, 2012). This enables the community members to enjoy a clean environment and healthy products. The living standards of a community may be improved through ensuring that they live in a clean environment, (Sparrow, 2012). This can be done by avoiding environmental pollution. The firms may also provide employment opportunities to the society as a way of improving their living status. Translates into profitability: Observing the welfare of the society in outsourcing makes the firm to be able to win the trust of the members of the community on its products, (Vitasek Manrodt, 2012). It will, therefore, develop customer loyalty, which in return translates into increased sales and profitability. Risks of social component in outsourcing Maybe expensive: Adding social elements to outsourcing process may be costly. This is because the firm will be forced to pay for the corporate social responsibility practices. These may include research to ensure product safety and closely monitoring suppliers to ensure they conform to the expectations of the community members, (Wagner, Lutz Weitz, 2013). Lack of qualified suppliers in the society: The CSR requirements in outsourcing propose that firms should source suppliers from the local community, (Wagner, Lutz Weitz, 2013). However, there may be no qualified suppliers locally. The firm may not be able to address all the issues affecting the society: The business may only address some issues in the society. However, some problems faced by these members may not be solved by the organization. This may still lead to poor relations with the members, (Wagner, Lutz Weitz, 2013). References Chen, L. S., Wu, C. Y., Sun, S. Y. (2016). How Factors Affect Value Creation and Satisfaction Of IT Outsourcing: The Social Perspective.International Journal of Business and Information,11(4), 466. McCarthy, I. P., Silvestre, B. S., Kietzmann, J. H. (2013). Understanding Outsourcing Contexts Through Information Asymmetry and Capability fit. Production Planning Control, 24(4-5), 277-283. Sparrow, E. (2012).Successful IT Outsourcing: from Choosing a Provider to Managing the Project. Springer Science Business Media. P. 15-82 TELUS International. (2013). Outsourcing for Social Good:. Impakt, 1-10. Retrieved November 1, 2017, from https://www.telusinternational.com/media/Outsourcing-for-Social-Good_A-BPO-Perspective_TELUS-Intl.pdf Vitasek, K., Manrodt, K. (2012). Vested Outsourcing: a Flexible Framework for CollaborativeOutsourcing. Strategic Outsourcing: An International Journal, 5(1), 4-14. Wagner, T., Lutz, R. J., Weitz, B. A. (2013, May). Corporate Hypocrisy: Overcoming the Threat Of Inconsistent Corporate Social Responsibility Perceptions. American Marketing Association.